Privacy Policy
How we use, store and protect the information you share with us.
This privacy policy explains how TRP (Chichester) Ltd ("TRP Glazing", "we", "us") collects, uses and protects information you share with us when you visit this website, request a quote, or engage us to supply or install glass, glazing, shower screens, splashbacks or balustrades.
Who we are
TRP (Chichester) Ltd is a glass and glazing specialist based at 89 Oving Road, Chichester, West Sussex, PO19 7EW. You can contact us by phone (01243 530 520), by email (richard@trpglazing.co.uk) or via our contact form.
What we collect
- Information you give us — when you submit our contact form, we collect your name, phone number, email address, postcode, the services you are interested in, your property type, and any message or photos you upload.
- Information collected automatically — when you browse the site, our systems log standard request data (IP address, browser type, pages visited) for security and analytics. Optional analytics cookies are loaded only after you accept them via our cookie banner.
How we use your information
- To respond to your enquiry and prepare a quote
- To arrange and carry out a survey, templating, manufacture and installation
- To stay in touch about your order (where you've consented)
- To improve our website (anonymous, aggregated analytics only — and only after you consent)
How we store your information
Your information is held securely on systems we control and is accessible only to TRP Glazing staff who need it to handle your enquiry or order. Photos you upload are stored outside our public webroot — they are never browseable from the internet. We retain enquiry and order records for up to seven years to satisfy UK accounting and guarantee obligations.
Who we share with
We never sell your information. We may share limited data with:
- Product and material suppliers, when ordering items specifically for your project
- Our IT and email providers, who process the data on our behalf under written agreements
- HMRC, our accountants and auditors, where required by law
Your rights under UK GDPR
You have the right to access the information we hold about you, to ask us to correct it, to ask us to delete it, and to object to certain processing. To exercise any of these rights, email richard@trpglazing.co.uk and we'll respond within 30 days.
You can also complain to the UK Information Commissioner's Office (ico.org.uk) at any time.
Cookies
We use a small number of cookies. Essential cookies are required for the site to function (login, form security). Optional analytics cookies are only loaded once you've accepted them — see our cookie policy for details.
Updates
We may update this policy from time to time. The latest version is always available at this URL.